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Sarah Theres Völkel, Penelope Kempf, Heinrich Hussmann
Personalised Chats with Voice Assistants: The User Perspective
In Proceedings of the 2nd Conference on Conversational User Interfaces. ACM, New York, NY, USA. (bib)

Recent research suggests that adapting a voice assistant's personality to the user can improve the interaction experience. We present a pragmatic and practical approach to adapting voice assistant personality. We asked users to take the voice assistant's perspective and write their" ideal" voice assistant-user dialogue in different scenarios in an automotive context. Our results indicate individual differences in participants' preference for social or purely functional conversations with the voice assistant.