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Gregor Broll, Richard Walker, Margarita Patesti, Sebastian Boring
Acceptance and Use of Simple Mobile Services - Preliminary Results and Perspectives
Workshop on Mobile Internet User Experience (MobileInternetUX-2007), 9th International Conference on Human Computer Interaction with Mobile Devices and Services (MobileHCI 2007), Singapore, September 9, 2007

Although Web Services have made the leap from the desktop to mobile devices, mobile services are still much less widely used than their desktop equivalents. The SMS project proposes a new generation of services designed to overcome the limitations of the current offering. Here we describe 4 focus groups (in Germany, Greece and Italy) designed to investigate the user experience with current services and their expectations for the future. Key findings include very low use of current services, mainly because of high cost and poor ergonomics, strong acceptance of the SMS concept, strong concerns about reliability and privacy (particularly when services use location information), concerns about the de-humanizing aspects of new services (excess reliance on machine rather than face to face communication), and a strong preference for free services (financed by advertising and/or service providers).