@inproceedings{lachner2016nordichiWS,
 author = {Lachner, Florian and Frison, Anna-Katharina and Schneider, Hanna and Riener, Andreas},
 title = {User Experience Lifecycle Reflection: An Interdisciplinary Journey to Enable Multiple Customer Touchpoints},
 booktitle = {Experience Design for Multiple Customer Touchpoints workshop in conjunction with NordiCHI’16},
 series = {NordiCHI Workshop '16},
 year = {2016},
 keywords = {User experience, customer experience, interdisciplinary teams, organizational collaboration, ISO 9241-210}
}